Journal of Professional Nursing
Volume 21, Issue 5 , Pages 257-258 , September 2005

Is Silence Golden When Your Eyes Still See? Crucial Conversations Health Care Professionals Must Have

  • Debra N. Thompson, MSN, RN

      Affiliations

    • Corresponding Author InformationAddress correspondence and reprint requests to Dr. Burns: University of Pittsburgh School of Nursing, 3500 Victoria Street, Pittsburgh, PA 15261.

References 

  1. Clarke SP. Failure to rescue: Lessons from missed opportunities in care. Nursing Inquiry. 2004;11:67–71
  2. Columbia Accident Investigation Board Report (2003, August). Vol. 1 p. 9.
  3. Joint Commission on Accreditation of Healthcare Organizations—JCAHO . Sentinel event statistics—December 31, 2004. Retrieved April 15, 2005, from http://www.jcaho.org/accredited+organizations/sentinel+event/sentinel+event+statistics.htm
  4. Maxfield D, Grenny J, McMillan R, Patterson K, Switzler A. Silence kills: The seven crucial conversations for healthcare. Sponsored by AACN and VitalSmarts. Retrieved April 15, 2005, from http://www.aacn.org/aacn/pubpolicy.nsf/Files/SilenceKills/$file/SilenceKills.pdf
  5. Wecik KE, Sutcliffe KM. In: Managing the unexpected: Assuring high performance in the age of complexity. San Francisco: Jossey-Bass; 2001;p. 31

PII: S8755-7223(05)00119-5

doi: 10.1016/j.profnurs.2005.08.002

Journal of Professional Nursing
Volume 21, Issue 5 , Pages 257-258 , September 2005

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